Shipping & Returns

Shipping Policy

At Kalitho, every order is handled with care and intention. We aim to ensure that your purchase reaches you safely, securely, and within the estimated timelines mentioned on our website. All orders placed on the Kalitho website are processed after successful payment confirmation.

Order Processing

Orders are typically processed within a specified number of business days, excluding Sundays and public holidays. Once dispatched, you will receive tracking details via email, SMS, or WhatsApp to monitor the progress of your shipment.

Delivery Timeline

Delivery timelines may vary depending on your location, courier partner availability, and external factors beyond our control such as weather conditions, regional restrictions, or logistical delays. While we strive to deliver within the promised timeframe, Kalitho cannot be held responsible for delays caused by third-party courier services.

Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at checkout before you complete your purchase. Kalitho reserves the right to revise shipping charges or delivery partners at any time without prior notice.

Undeliverable Orders

In the event that an order is undeliverable due to incorrect address details provided by the customer, refusal to accept delivery, or repeated failed delivery attempts, the order may be returned to us. In such cases, replacement or reshipment will be subject to additional shipping charges.

Replacement Policy (No Refunds)

At Kalitho, we follow a strict replacement-only policy. We do not offer refunds under any circumstances. By placing an order on our website, you acknowledge and agree to this policy.

Eligibility for Replacement

Replacements are applicable only in cases where the product received is damaged, defective, or incorrect. To be eligible for a replacement, the issue must be reported to Kalitho within the specified time frame mentioned on our website after delivery. Requests raised beyond this period may not be considered.

To initiate a replacement request, customers must provide clear photographic or video evidence of the issue, including original packaging and product tags. Kalitho reserves the right to verify the claim before approving any replacement.

Conditions for Replacement

Replacement requests will be accepted only if the product is unused, unwashed, unworn, and returned in its original condition with all tags, labels, and packaging intact. Products that show signs of wear, alteration, or damage caused after delivery will not be eligible for replacement.

Items purchased during sales, promotional offers, or special drops may be subject to different replacement terms, which will be clearly communicated at the time of purchase.

Kalitho reserves the right to refuse replacement if the returned product does not meet quality checks or policy conditions.

Replacement Process

Once a replacement request is approved, the customer will be informed of the next steps. The replacement product will be dispatched after the original item has been received and inspected by our quality team, unless otherwise specified.

If the same product or size is unavailable, Kalitho may offer an alternative of equal value, subject to customer confirmation. No monetary refund will be issued in any case.

Non-Eligible Cases

Replacement will not be provided for issues related to size preference, color expectation differences due to screen variations, or change of mind after purchase. Customers are encouraged to carefully review size charts, product descriptions, and images before placing an order.

Cancellation Policy

Once an order has been confirmed and processed, cancellations may not be possible. Kalitho reserves the right to cancel any order at its discretion due to inventory issues, payment concerns, or policy violations. In such cases, appropriate resolution will be communicated directly to the customer.